Account Resource Usage

Account Resource Overage

This article is specific to customers who may have exceeded normal usage for our servers. We have listed the top reasons that can cause high usage below along with articles that can help you address those issues. If we have sent you a resource overage warning we likely also included some data from the server that can point to what specifically is causing the issue. If it is a known issue, we have also included tips to help you address it. If not and you would like a second look by our system administrators, simply reply back to the message and our system administration team can further assist you.

Reasons you may receive this notification:

1. Brute Force Attack
2. Wordpress Caching
3. Wordpress Admin Ajax
4. Imap I/O
5. Hacked Account
6. Robots

How to Resolve each Issue

Brute force attack

If you are seeing many hits to something like a wp-login.php you may follow these steps to prevent future attack attempts.

Wordpress Caching

You can resolve this resource intensive issue by installing either W3 Total Cache or WP Super Cache.

Wordpress Admin Ajax

This can easily resolved by following the guide explaining more about wordpress heartbeat.

Imap I/O

Currently the best actions you can take are requesting for your email to be archived and change your email client settings to reduce how many times your email account re-checks for new emails. For assistance on this you may contact our support depoartment.

Hacked Account

Here are the best ways to recover after having a hacked website/account.

Robots

This issue can be resolved by setting up a limit of how many times a robot may crawl your website.

Conclusion

If you need further assistance reply to the resource overage email and our systems administration team will be happy to assist you in any way they can.