Now that you have signed up for a hosting account with us, you have the ability to transfer your website to us from your old host. In the past, that took contacting our support team and awaiting an email with instructions on what to give them for the move. But no longer! We have made this into a form that is extremely easy to complete. Once it is done, our Support team will receive all the information to begin your transfer. Website transfers consisting of 3 or fewer cPanel accounts, databases, and/or websites are FREE*. Accounts wishing to transfer more than 3 accounts, databases, and/or websites will be charged $10 for each additional item to be transferred. Follow along below to learn how to place a request.

Note:*While we take extreme care to ensure that your site will be as fully operational as possible on our servers, we are unable to provide technical support for programming issues, in-depth configuration and dependencies of your site, or other issues that are not directly server-related. Also, for websites that are over 5G in size, SSH access must be provided to your old server for the transfer. Your site transfer may be subject to additional terms, such as pricing, time frame, and scope of configuration.
Note: This article is for website file transfers only! If you are looking for a domain name transfer, please check out our article on Using AMP to Transfer a Domain.
Note: When working with website transfers, Web Hosting Hub can transfer emails for cPanel to cPanel transfers ONLY!

Before Your Transfer

Set your site in maintenance mode

Several types of Content Management Systems such as WordPress, Drupal, Joomla, PrestaShop, OPenCart, etc have maintenance modes that you can set your site to. This prevents changes from occurring on the site while you make changes or transfer the site. You will want to set the site to maintenance mode if possible before the transfer.

We do know that transfers can sometimes take several days, and understand it is not desireable to leave your site in maintenance mode for that long. You will want to coordinate with our Support Team so that the site is in maintenance mode as short a time as possible for you.

Requesting your website transfer

  1. Log into your AMP (Account Management Panel) dashboard.
  2. Find the the Website Transfer Request icon and click on it.
  3. You are brought to a page where you will enter account information for your old host.
    Old HostThe name of your old hosting company. If you do not find it in the list, click on the Other option and then enter the name in the additional field that appears.
    HostnameThis is the server name or IP address of the old hosting server. If you do not know this, your host will have the information.
    Old Host UsernameThe username needed to log into your hosting account on the former host.
    Old Host PasswordThis is the password for the old hosting account.
    Number of DatabasesThe number of databases you are going to transfer over.
    Number of SitesThe number of sites you are going to transfer over.
    Additional informationThis area is for any special instructions we may need to complete the transfer. You can also enter the domain names and names of any databases you want to transfer specifically.
    Priority Website TransferIf you are under time constraints and would like expedited service, you can do so for an additional fee. The "No Thanks" setting does not incur an additional charge.
  4. After you have completed the form, click the Continue button.
  5. This page will present all the data you entered for confirmation. If you find a mistake, simply use your browser's Back button to go back and change it. Notice at the bottom there is a section for credit card information. This is for you to select which card you want to charge the transfer against.

    Once confirmed, be sure you check the price approval checkbox at the bottom. You will not be able to continue until this is done. After that, click on the Submit Website Transfer Request button.


The last screen you see is the confirmation screen. This means your website transfer request has been sent to the Support team and will be worked ASAP. The normal process for a website transfer may take up to 14 days to complete. If you paid for expedited service, you can expect a faster time frame. You will receive an email from the team as soon as the transfer is completed.

After the Transfer

Test your site via a Hosts file mod

Before formally pointing your domain to our name servers, you will want to test your site using a hosts file modification. By using the hosts file modification, you can cause your computer to go to our servers as if it was your active website. This way you can test your site as normal instead of having to use the temp URL, which can cause issues.

Point your name servers

Once you have tested your site via a hosts file modification and are satisfied, you can then point your domain name to our name servers. We have listed our name servers below for easy reference.

Web Hosting Hub Name Servers
Host NameIP Address
ns1.webhostinghub.com 205.134.224.133
ns2.webhostinghub.com 173.205.127.4
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