Sorry to hear you're having problems with your hosting account. There are several notes on your account that indicate that the issue is being addressed. There are also a few notes indicating that your chat was interrupted or dropped - this is typically caused by network disruptions (bad connection with the chat client). Our apologies for the frustration you're having with connecting to live support.
Since there appears to be a server transfer on your account, the ticket for your support request is currently escalated to our systems team. Please allow them a little time to review the issue and respond to the ticket.
If you want some other help in contacting our live support team, check out this article: Getting the Best Technical Support. This provides all of the contact information that you may need. You can also find the contact information for live support at the bottom of this page.
Hope that helps! Please let us know if you still require further assistance.