I was able to create a test account and connect correctly via FileZilla. You will not be able to shell in as our servers do not allow shell access. FTP is the way to go.
With the FTP, I checked and saw the domain name is not yet pointed to our servers, so the settings need to use the server name instead. ehub31.webhostinghub.com is the host name you want to use.
That is all you need to connect properly. I am also including a link to our FTP Getting Started Guide to view in case you need any further details.
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