cPanel not listed in AMP

Asked by:
flashbackbeats.com / 5 Points
Time:
2013-09-09 2:45 am EST
Category:
Cpanel
Hits:
1,164
And I can't make reset cpanel password !!! wats problems ...? tnx !

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ANSWERS

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johnpaulb-whh2
Staff
9,063 Points
2013-09-09 1:31 pm EST
Hello flashbackbeats.com,

Thank you for our question. If you are not seeing a cPanel link under Active Subscriptions, you are most likely logged into a "domain only" account. This typically happens when you sign up for a domain name, without using your existing AMP, and it creates a new AMP account, separate from your original.

Logging into the AMP associated with your hosting account will allow you to reset the cPanel password.

If your problems persist, I recommend contacting live support, so they can help you access the accounts, and combine them if necessary.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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