Unable to get past login screen.

Asked by:
chillidippa / 15 Points
Time:
2013-07-03 12:18 am EST
Category:
Cpanel
Hits:
363
Attempting login to both Cpanel and webmail via Safari, but unable to get past the login screen. It shows up url https://https://secure34.webhostinghub.com:2083/login
When trying via Firefox I get a pop up msg with: 'A user name and password are being requested by https://secure34.webhostinghub.com:2096. The site says "Webmail" '
It also asked for User name and password details which I put in and get nothing...
I need to be able to access my webmail asap, please help!
Thanks, Sean

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ANSWERS

0

johnpaulb-whh2
Staff
9,469 Points
2013-07-03 9:26 am EST
Hello Sean,

Thank you for contacting us. I first tested the cPanel/webmail login with Safari, and was able to login successfully.

There are several ways to access webmail and cPanel, depending on your network setup, some may work better than others.

For webmail make sure you are using the full email address for the username. For example: username@domain.com

You can always reset the email password in cPanel.

Here are some links that I tested successfully (be sure to use your actual domain):

Webmail:
http://domain.com/webmail

http://webmail.domain.com

https://secure34.webhostinghub.com:2096/

You can view your cPanel username and also reset your cPanel password in AMP.

Here are some good links for accessing cPanel:
http://domain.com/cpanel

http://cpanel.domain.com

https://secure34.webhostinghub.com:2083/

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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