NameServer and MX record relationship

Asked by:
exacture / 8 Points
Time:
2013-01-21 12:26 pm EST
Category:
Dns Nameserver Changes
Hits:
618
I temporarily reset my NameServer's for the purpose of assessing a dynamic IP address for a subdomain.

I then reset the NameServers to the default WHH NameServers.

Since then, I have had the following response from email at one client site:-

Unknown address error 550-'MX record points to an invalid IP for domain:"mydomain".com - psmtp' (delivery attempts: 0)

Mail is arriving from other sites though!

What is the relationship between MX records and my having deleted the WHH NameServer records temporarily?

What is the MX record default I need to apply to restore service? Or is this a situation where I am waiting for a propagation of records?

Thanks in advance.

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Best answer chosen by User

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jamesr
Staff
2,132 Points
2013-01-21 12:58 pm EST
Thank you for your question exacture!

When you switch nameservers, it can take up to 24 hours for the nameservers to take effect. The MX records will be determined by where the nameservers point. The Nameservers point the domain to a specific server. When the nameservers resolve, it loads the DNS zone file where the nameservers are pointing.

So if you have MX records set on one server and your domain points to that server, those MX records will work. If you change the nameservers to another server, the DNS zone file that on the new server will load.

Where the nameservers point will load that dns zone. Now if you change the nameservers, its possible the email routing could have been messed up for the domain. Check in your cPanel > mail > MX entry. Select your domain from the list and check the routing. If you want to deliver your email to our server, make sure it is set to local. Here are some links with more information on this.

How to Modify your MX Records

550 no such user errors are common to the email routing being set to automatically detect. When changing nameservers around, the server can get confused on where to route the email.

Best Regards,
James R

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