Thank you for your question. The nameservers you have listed are correct, here is a link to the tutorial regarding updating your nameservers.
We would need more information to provide a specific answer, such as whether the domain is registered with us.
Have you tried entering just the Nameservers without the IP addresses, since this is often not required:
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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