Where do I find my WebHostingHub Custom DNS records?

Asked by:
basketcase / 8 Points
Time:
2012-08-29 12:31 am EST
Category:
Dns Nameserver Changes
Hits:
575
I have a domain registered through WebHostingHub (from here on WHH): www.lacquerandlash.com
I created a site on Wordpress.com that I successfully mapped through the above domain (type in www.lacquerandlash.com and you will be directed to www.lacquerandlash.wordpress.com)
Now, however, the email provided through WHH does not work. The email is info@lacquerandlash.com
Wordpress.com has instructions for "Adding Custom DNS Records" in order for this email to work. They accept A, CNAME, MX, TXT and SRV records. (see en.support.wordpress.com/domains/custom-dns/ for this help page)
So my question is: what do I enter into the wordpress Custom DNS to make my email work?

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Best answer chosen by User

0

ScottM
Staff
12,836 Points
2012-08-29 9:51 am EST
Hello basketcase,

The way you have the DNS records set up, wordpress.com is your DNS manager. To set up the email to work with our servers, you need to create an A record for mail.lacquerandlash.com to point to your hosting server's IP address.

To find your server IP, you will want to log into your cpanel. Once logged in, check the left hand sidebar by expanding the stats. Look for the IP address listed under Shared IP Address. This is the IP you need to have the A record point to. After creating that record, there will be a propagation time of up to 4-24 hours as the rest of the web gets the information, then you should be able to send/receive email via your WebHosting Hub email. You will also be able to attach any email clients to the account, such as Outlook, Macmail, etc, if you like.

Best Regards,
Scott M

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ANSWERS

0

ScottM
Staff
12,836 Points
2012-08-29 9:51 am EST
Hello basketcase,

The way you have the DNS records set up, wordpress.com is your DNS manager. To set up the email to work with our servers, you need to create an A record for mail.lacquerandlash.com to point to your hosting server's IP address.

To find your server IP, you will want to log into your cpanel. Once logged in, check the left hand sidebar by expanding the stats. Look for the IP address listed under Shared IP Address. This is the IP you need to have the A record point to. After creating that record, there will be a propagation time of up to 4-24 hours as the rest of the web gets the information, then you should be able to send/receive email via your WebHosting Hub email. You will also be able to attach any email clients to the account, such as Outlook, Macmail, etc, if you like.

Best Regards,
Scott M

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