Why can't I add an A record?

Asked by:
davidjennings / 14 Points
Time:
2012-07-17 9:16 am EST
Category:
Dns Nameserver Changes
Hits:
471
In SimpleDNS I try to add an A record for a "shop" subdomain pointing to my eCommerce hosting. I then receive an error message saying I need the advanced zone editor installed. The WebHostingHub documentation says that happens when a subdomain is a reserved word... is "shop" really a reserved word? If not, why can't I add the A record?

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

ScottM
Staff
13,018 Points
2012-07-17 11:16 am EST
Hello davidjennings,

I see our Tier 2 added an A record for shop several months ago for you. As they did it via the server with root access, it is considered a reserved record.

I removed that record and re-added it via the cpanel. It now is considered a user defined record and appears in the list. You are now able to modify it as needed.

Best Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.