ERROR: Connection dropped by IMAP server.

Asked by:
sundagger / 15 Points
2012-12-31 12:44 pm EST
Email Troubleshooting
About an hour ago, I stopped being able to send or receive email on my account. I am getting the error: Connection dropped by IMAP server. Is there a server problem? or what?

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Best answer chosen by User


10,772 Points
2012-12-31 1:06 pm EST
Hello sundagger,

Thank you for your question regarding connecting to IMAP. We performed a cPanel security update this morning that required us to restart some services. I verified that IMAP authentication was down for 3 minutes earlier this morning, but is now fully functional.

I was also able to successfully send a test email from your server.

If you are still experiencing issues I recommend closing and re-opening (restarting) your email clients, which should allow you to reconnect to IMAP.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


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