I am not receiving a copy of my sent mail

Asked by:
jeffamericas / 5 Points
Time:
2012-06-26 5:37 pm EST
Category:
Email Troubleshooting
Hits:
708

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ANSWERS

0

arnelc
Staff
13,735 Points
2012-06-26 6:06 pm EST
Hello JeffAmericas,

Unfortunately, I have no idea about the particulars of your hosting account. So, it would be very difficult for us to troubleshoot your account, unless you can give us some information (your domain and specific email account is the information we really need). One thing you can check, is if you're using IMAP protocol. If that is the case, and you are NOT subscribed to the SENT folder, then you will not get a copy of the emails.

Here's an article that describes the steps to subscribe to folders in IMAP for various email clients:

Subscribe to Email Folders using IMAP

Otherwise, we would need to be able to identify your hosting account so that we can take a look at the services running your email for your account.

You can also contact live technical support if you wish a more immediate look at the issue.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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