my email doesnt work anymore

Asked by:
jtchandler / 5 Points
Time:
2012-08-15 4:02 am EST
Category:
Email Troubleshooting
Hits:
616
we can't received any email on our box
larade@hotel-cassis.com

Could you quickly contact us ?
Many thanks

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

ScottM
Staff
12,852 Points
2012-08-15 8:42 am EST
Hello PRADIER,

I am unable to find a hosting account for you or the domain name within our system, but found it with another host.

Your email records for hotel-cassis.com are not pointing to our server, but to that current host. You will need to contact them in order to get it working correctly.

Some questions you may want to be prepared to answer in order to help them will be:

Did the email account ever work?
If so, when did it stop?
Were there any changes made to the domain records recently?

Best Regards,
Scott M

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.