Suddenly can't access email through mac mail

Asked by:
kimfrost / 10 Points
Time:
2013-03-06 12:03 pm EST
Category:
Email Troubleshooting
Hits:
598
With the new server switch I now suddenly can't access my email through my Mac Mail. How do I fix this?????

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ANSWERS

0

johnpaulb-whh2
Staff
9,026 Points
2013-03-06 1:33 pm EST
Hello kimfrost,

Thank you for your question. Your account was recently moved to a new, less populated server. This move will require up to 24 hours of propagation to complete.

We sent a notification to your primary email account 12 hours ago, regarding this.

In the meantime, I recommend checking your email using webmail so you do not miss any correspondences.

Old server webmail link:
https://secure28.webhostinghub.com:2096/

New server webmail link:
https://secure37.webhostinghub.com:2096/

If you are using the Standard email settings, your mac mail should resume working within the next 12 hours.

If you are using the SSL email settings, you will have to update your email settings to reflect the new server.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

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