Thank you for your question. The Name that is provided with the email address is not setup on the server with us, but in the actual client.
For example if you are using Outlook, you would enter your name in the setup process.
Here is a helpful link to our Getting started guide on email, it includes links to setup guides for popular email clients.
If you have any further questions, feel free to post them below, or contact live Tech Support.
They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).
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