Attempting to send email results in a SMTP Error: 550 SPAM

Asked by:
pegleg / 18 Points
Time:
2015-10-01 12:20 pm EST
Category:
Everything Email
Hits:
99
I have multiple emails from different clients that I am attempting to respond to. They contain no images or attachments, but every time I try to respond to them, Roundcube Webmail pops up an error message indicating that the email appears to be spam. Here is the error:

SMTP Error: [550] This message was classified as SPAM and may not be delivered

Here is an example of the email:

Hi REDACTED,

I can give you a $REDACTED USD discount if you purchase 3 units together.

Let me know if you are interested and I can provide you with a coupon code to use, or send you an invoice directly.

---
Regards,
REDACTED

Webstore:
http://REDACTED

Open a Support Ticket:
http://REDACTED
On 2015-10-01 04:13, CustomerSupport wrote:


Name: REDACTED
E-mail: REDACTED
Telephone: REDACTED

Comment: Hello i need good price for 3 units of

GSM-KEY Garage/Gate Opener - 1 x Relay, 2 x Inputs - AC Powered

from spain.



Thank you

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ANSWERS

0

johnpaulb-whh2
Staff
11,854 Points
2015-10-01 12:37 pm EST
Hello,

Thank you for contacting us about outgoing mail being classified as spam. Here is a link to our helpful guide titled 550 This message was classified as SPAM and may not be delivered. This guide provides several solutions.

If your problems persist, I recommend contacting Live Support so they can replicate the issue within your account, and review your server for issues.

Let us know if you have any further questions.

Thank you,
John-Paul

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