I double-checked your domain name and it is still not pointed to our hosting services. This is why you cannot use it for FTP. You can use the server name (whub32.webhostinghub.com) in place of the domain name until the name servers (or specific DNS settings) have been changed.
Here's an article on Name servers: What are My Name Servers and How do I Change them?
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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