new password not working

Asked by:
HubFans / n/a Points
Time:
2015-12-13 12:33 pm EST
Category:
General Information
Hits:
26
I couldn't use my old password to log into my website, was asked to regain it through my email. Went through the link sent to my email to change the password but it was also rejected.

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ANSWERS

0

ScottM
Staff
16,266 Points
2015-12-14 11:50 am EST
Hello,

Sorry to hear you are having issues with accessing your site after changing the password. Your site appears to be WordPress, so the email method should have worked. Be sure you are using the correct username, as that can also keep you from logging in. If you are still having issues, you may want to contact our Live Support team so they can take a deeper look since this is an account specific issue.

Kindest Regards,
Scott M

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