If you have followed the instructions for FPT as per our FTP Getting Started Guide everything should be working.
If it is not, we are happy to check into the settings, however we will need to know the exact settings you are using.
To do so, you would need to contact our support department at firstname.lastname@example.org with that specific information. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
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