What is going on with phone support?

Asked by:
mcgeady / 18 Points
Time:
2012-07-10 7:44 pm EST
Category:
General Server Setup
Hits:
617
<p>I called about 20 mins ago, was told the wait was 4 mins, I was the 3rd caller in line. Now 5x that amount of time has passed, and I'm in some loop! And I'm calling because the advice here (for SiteBuilder Login not working) is "Call Customer Support" !!! [Edit: Final tally - 45 mins on hold! And their explanation is "AMP doesn't work very well." No duh!] [2nd edit: After over an hour, was hung up on in the middle of a question. No, I didn't get mad at the Tech or anything! WORST. CUSTOMER. SUPPORT. EVER.]</p>

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ANSWERS

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ScottM
Staff
12,726 Points
2012-07-11 8:24 am EST
Hello McGeady,

I do apologize for the issue you had with support. The original issue with the login to the builder was that the builder account needed to be connected to your account manually. I see they did resolve that for you.

I cannot speak about the length of time on hold, as I do not know what the incoming call volume was at the time, but I do know that your call was dropped due to a power outage at the call center. This was because of some large storms moving through the area at the time. It was very brief as our generators take over very quickly, but it seems to have been enough to drop the calls.

Again, we do apologize for that.

Best regards,
Scott M

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