I see that the support team has also given you the advice to use the cpanel username and password as the login. You can also use the FTP account you have created email@example.com along with that password. The vast majority of password errors are just using the wrong username/password combo.
I can check your specific username/password combinations if you like. You can send the specific information to firstname.lastname@example.org (cpanel user/pass and FTPuser/pass.)
Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password. As we do not actively monitor that address, be sure to leave a comment below so we know the information was sent.
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