The problem has to do with the way websites are becoming "responsive" in regards to the many different sizes of screens that websites can now be viewed on (laptops, large screens, tablets, etc.). I made a tutorial in regards to this issue awhile ago that you can find Changing the banner. Here's the gist of the issue - the newer templates now have a "dynamic" part of the graphic which is basically blurred across the rest of the screen (as it expands). This is done by obtaining a sliver of the banner and then repeatedly displaying it depending on the screen size.
The tutorial explains how you can do this with a custom banner. It does require that you use a graphic tool (like Adobe Photoshop) that will allow you to edit your banner and then create the graphic sliver. You would be replacing the files AFTER you have published your site. This is currently the only way to create a custom banner and make it work with the published Builder site. In the graphic for AV-077, the banner is labeled header.jpg and the sliver of the graphic is header_bg.jpg. If you were to replace those two images with your banner graphic and a sliver at the end, then it would stretch the way the other Builders do. I hope that helps to explain it. The files will be in the IMAGES folder after you have published the site.
I hope that helps to explain it! Let us know if you have any further questions.
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