I accessed the premium website builder for the first time yesterday. While scanning the templates the system froze on page 42. Since then i have not been able to access the PWB. After having my password rejected many times i used the reset for a new passw

Asked by:
holybull / 20 Points
Time:
2013-05-01 5:16 pm EST
Category:
Premium Website Builder
Hits:
405

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ANSWERS

0

arnelc
Staff
16,171 Points
2013-05-01 8:08 pm EST
Hello Holybull,

Apologies for the problems with the login. You will need to contact our live support team, verify your account with the AMP password (or the last 4 digits of the credit card on your account) and then request that they reset the password for you.

Make sure that you are logging into the Builder with your cPanel user name and password (it is not the same user name as your AMP account). We do apologize for the issue, but if you contact live support they can very quickly and privately reset or change the password for you so that you can login.

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.

Arnel C.
Web Hosting Hub
Community Support

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