I am having trouble logging on builder.webhostinghub.com using Verizon FIOS

Asked by:
FavataFoodCorp / 5 Points
Time:
2012-06-09 4:41 pm EST
Category:
Premium Website Builder
Hits:
440
Hello all, whenever I try and log onto builder.webhostinghub.com to edit my webpage I get "cannot load page at this time" and "timed out" messages no matter which browser I use. Are there any other Verizon FIOS users out there having the same issue? And if so, have you solved this issue? Please let me know. Thanks and have a great day.

Mike Piccolo
Vice President, Favata Food Corporation
mikepiccolo@favatafood.com

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ANSWERS

0

ScottM
Staff
13,229 Points
2012-06-11 9:08 am EST
Hello Mike,

I'm sorry you are having trouble with your connection between Fios and our server. In testing I was unable to duplicate the connection error from my own Fios connection. I do have a test you can run so we can try and determine the location of the disconnection.

When you are experiencing any downtime on the site, please follow the ping and trace test during the time of the issue send in the results to support@webhostinghub.com.

This will supply us with data we can use to help pinpoint the cause of the disconnection. Sometimes a server can be latent or even go down temporarily due to heavy load, but there are just as many times the issue lies within the network of servers and lines that lie between your computer and the server, outside our network, or even within the Internet Service Providers routing services.

This test helps us to find and identify where this may be. Additionally, please provide us with your IP address as there are times when your IP address may have been inadvertently blocked from the server.

I hope this answers your question. If you have any more questions or information specific to the issue please leave a comment below so we can further assist you.

Best Regards,
Scott M

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