I cannot publish changes to the website

Asked by:
Susann / 35 Points
Time:
2013-03-15 12:25 pm EST
Category:
Premium Website Builder
Hits:
382
I made changes to my website but when I try to publish the changes I see the remark:

the site cannot be published to the specified location. Cannot publish to the specified host via FTP. Auhtorization failed.

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ANSWERS

0

JacobN
Staff
3,661 Points
2013-03-15 12:47 pm EST
Hello Susann, and thank you for your question.

Sorry to hear that you're having issues uploading your files to the server. If you've forgotten your cPanel password, you can reset your cPanel password from within AMP.

If you happen to have forgotten your AMP credentials, then you would want to submit a support ticket to support@webhostinghub.com requesting for your password to be reset, and you'll want to confirm your account with the last 4 digits of the credit card you have on file.

I hope this information helps, if you're still having any issues at all please let us know.

- Jacob

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