It does appear that you have received notice of the fdailed transfer, yet the name is still showing as pending. Our support team can initiate the transfer manually for you.
To do so, you would need to contact our support department at firstname.lastname@example.org with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password. Additionally, please include the domain name and the auth code for submission.
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