500 error when I try to install WordPress on a subdomain

Asked by:
HeavenlyDesign / 25 Points
Time:
2012-01-30 6:13 pm EST
Category:
Website Troubleshooting
Hits:
1,169
created prayers/heavenly-design.com and installed Wordpress. Keep getting error 500 message when I pull up the subdomain. Have no clue how to manage this subdomain..please help.

To ask this user for more information, please first login.

To submit an answer, please login.

Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
13,688 Points
2012-01-30 6:35 pm EST
Hello HeavenlyDesign,

Here is a link to our guide on 500 errors.

I'm sorry you're seeing a database error on your WordPress site. I was able to assign the correct database password to your database user (I checked the wp-config.php file for the database password) but I was then taken to the installation page for WordPress. It looks like at one time Fantastico De Luxe was used to install WordPress but those files were then removed and a manual installation of WordPress was attempted. After correcting the database user password, I completed the manual installation of WordPress for you and I've sent an email with your login information for your WordPress site.

Please let us know if you have any additional questions or need further assistance.

Regards,

Christi N.

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.