Community Q&A:

intermittent issues with server/db

Asked by:
julieat / 5 Points Time:
2013-01-31 12:06 am EST Category:
Website Troubleshooting Hits:
399


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ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2013-01-31 12:17 am EST
Hello julieat,

Thank you for your question. I checked your site and it is loading for me at this time, and the server has not been experiencing any issues recently.

If this happens again, I recommend running a ping/tracert while it is occurring to help gather specific information.

You can then forward your results to:
support@webhostinghub.com, which will create a ticket for us to review your results.

After troubleshooting, we will email you back with a resolution.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

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