Page timeout errors

Asked by:
VTS / 24 Points
Time:
2011-11-19 7:09 pm EST
Category:
Website Troubleshooting
Hits:
988
I recently started working on my site and noticed that about 10% of the time when I was loading pages on there, it would take 3-20 seconds to load a page that only contained about 50-100k worth of content and would even get a page timeout at times.

I had a few people try loading pages on my site and they experience similar issues. They would even get these problems on the default construction page that you guys supplied me with.

I have tried accessing my site from two different locations ( 1 having a 50mb connection and 1 having a 6 mb connection). I got the problem at both places.

This causes quite a few issues with my ajax requests for the site since about 10% of the time they are either extremely slow or just never get a response at all due to timeouts.

I have tried running a tracert on my domain and everything looked fine and when I pinged the site, there were no issues that I could see.

Can you guys help me with this issue?

David

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Best answer chosen by Web Hosting Hub staff

0

ChristiNi
Staff
9,518 Points
2011-11-21 9:20 am EST
Hi VTS,

I'm sorry you're having trouble with timeouts on your site. Can you please submit the results of your ping tracert tests to our Support Department at support@webhostinghub.com? We would like to take a look at those results so we can help you resolve this as soon as possible.

The only folders that contain possible site files in your account are currently password protected, so I was unable to review load time for anything other than the default page. The default page loaded quickly without issue.

We look forward to receiving your ping/tracert results so that we can assist you further in troubleshooting this issue.

Please let us know if you have any questions.

Regards,

Christi N.

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