Thank you for contacting us, and bringing this to our attention, I was able to replicate the issue in softaculous as well. As a test I was able to install other applications (such as Concrete5), just not the ones you mentioned: Hesk, and OsTicket.
I have created a ticket with live support, regarding this issue. They will email you directly upon resolution of the problem. i appreciate your patience, while we work on a solution.
If you have any further questions, feel free to post them below.
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