The support that we provide in the Support is the same support provided by the live support. Typically coverage is around 9AM-9 for Community Support(I just happened to be looking a the questions section late this evening). Typically, when you see the browser reading the text, that means that it's identifying the file as a text file and not processing it as a script. This means that a file type definition or handler spec is required in your code. In this case, it will need to be something like this added to the .htaccess file:
AddHandler cgi-script .py
I believe there's another issue with your Python script (I had to change the read only permissions on it as well - from 644 to 755). I noticed that you had a ticket in for the problem. This will be the best source information for the problem. Please understand that we do not typically aid in coding issues. However, in this issue, hopefully it's simple enough that they can provide you a quick answer or point you in the right direction.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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