I cannot login to the cPanel

Asked by:
Nadia / 8 Points
2013-03-07 4:59 pm EST
Good afternoon,

I'm writing to you because I cannot login to my cPanel.
I've already reset the password, but when I try to enter, I always get an error message saying "Login attempt failed".
What am I doing wrong?

Thanks in advance

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17,314 Points
2013-03-07 5:10 pm EST
Hello Nadia,

I'm sorry to hear that you're having trouble with the Cpanel login. I unfortunately cannot tell what you're doing when you login, so I cannot determine what may be happening upon your attempt. I'll give you a link on logging into the cpanel and some suggestions:

1) Make sure you're using the User name provided in AMP - NOT the email address - the Cpanel login name is not something that you generated.
2) The password for the login is case sensitive - make sure you're using capital letters if you have them in your password.

Here's a link for logging into Cpanel for further info:

Cpanel Login Information

You can also call into LIVE Technical support and they can help you resolve the login issue quickly and privately. I can't post login information on this post as it is accessible to the public.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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