Subdomains and Add-on domains

Asked by:
dhill.atx / 16 Points
2013-07-24 1:46 pm EST
Domain Names
It seems that my add-on sites are also listed as sub-domain sites in addition to being listed as add-on sites. This is causing confusion as I try to move one of my add-on sites ( to Multisite. Also, a add-on site ( is listed as the main site while what should be the main site ( is listed as an add-on site. These are both also listed as

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subdomain sites.
16 Points
2013-07-24 01:49 pm EST



16,349 Points
2013-07-24 2:35 pm EST
Hello Dhill.atx,

Thanks for the question and sorry for the confusion. Basically, the behavior that you are seeing is correct. Any folder created under the primary domain folder (the document root which is public_html) is technically a subdomain.

So for example, here's an sample file tree:


If your primary domain is, then the path for add-on domain can also be referenced as:

The server already virtually considers the add-on domain as a separate website. So you don't have to reference it in that manner. And the reference won't be noticed by the public, unless you were to broadcast/publicize that path. So please ignore the subdomain definitions you're seeing and reference your add-on domain ONLY by its domain name.

If you dislike this method of defining the folders for the add-on domains, you can change it by providing a separate folder for your primary domain and then requesting what's called a document root change. You would need to move your installed files into the folder and also make changes to the configuration settings for that website because of the path change. A document root change creates separate folders under the public_html for all of your domains. You would need to submit a support request to our live support team for this to happen (email should be sent to Please note that making a document root change might affect your existing installation paths, so please consider the impact of the change before making the request. I do not recommend this change if you're trying to keep things simple.

I hope this helps to clear up the matter. You really don't need to make any changes for the add-on domains. The subdomain listings are simply the alternate paths to the add-on domain based on its location under the primary domain. If you want more information on the document root, check out our article on understanding the directory where I upload my website files.

Please let us know if you have any further questions or if you require any further assistance.

Kindest Regards,
Arnel C.

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Thanks for the clarification. What do I need to do to get my Multisite to work? Which do I change as i am attempting to convert to Multisite.
16 Points

2013-07-24 3:47 pm EST
Hello Dhill.atx,

Can you provide a little clarification, please? I think you're referring to WordPress (though it's not been specified in the last few posts), is that the case? I just want to be sure, if not, then please specify what you mean by converting to multi-site..

If it is Wordpress you're working with, then we have an article that details how to setup multisite.

This issue is discussed fairly extensively on the forums as well. Also, check out this link on how to convert a single blog to a multisite. They have a particular link there for converting to a MU site here.

If you need further assistance, please provide more information such as error messages or installation problems so that we can investigate the issue more thoroughly.

Arnel C.
16,349 Points
2013-07-24 4:41 pm EST
As it is a sub-domain, do I need to move from under to make it a multisite? If so, what do I need to do to accomplish this. It looks like you can't make a multisite from a sub-domain.
16 Points

2013-07-24 8:44 pm EST
Hello Dhill.atx,

You do not need to move the domain around. The domain is an add-on domain and it is treated (by the web hosting server) as an individual website. It's also recognized that way on the internet. You can convert into a multi-site, using the instructions from Wordpress.

I hope this helps to clarify the issue, if you need further assistance, please let us know.

Arnel C.
16,349 Points
2013-07-26 2:06 pm EST
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