3 lbs added to entered shipping weight

Asked by:
HubFans / n/a Points
Time:
2018-10-28 8:39 pm EST
Category:
General Information
Hits:
19
My OSC table rate module adds 3 lbs. to the value so I get a greater charge than programmed. A 1 lb. package gets charged at the 4 lbs rate.
1:1.00,2:12.50,4:14.50,5:16.00,25:30.00,30:40.00,40:50.00,50:60.00
How do I correct this?

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ANSWERS

0

carlosd
Staff
430 Points
2018-10-29 11:04 am EST
Hello!

Thanks for posting your question regarding your OSCommerce website miscalculating the weight of products. Your table rates appear correctly configured. I recommend reviewing the configured "Package Tare weight". This setting is designed to include the weight of packaging materials in shipping (ie: box, packing peanuts, bubble wrap, etc). By default, the setting is configured with a value of "3". You can check this by navigating through the admin area to Configuration > Shipping/Packaging > Package Tare weight. To modify the value, click on the Action icon and then click Edit.

I hope this helps!
Sincerely,
Carlos D

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That was the answer I needed. Thank you.
casemaker
3 Points

2018-10-30 6:55 pm EST
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