I can't login to the back office- it redirects to login page.

Asked by:
manojs / 26 Points
2017-06-25 5:55 am EST
General Information

New user of Prestashop here.

Since I installed a few days ago, there have been times when I've been able to log in to the back office and get some changes made, but mostly I find that when I enter the email address and password, it just returns the same login screen again.

I know that I am entering the correct userid & password, because if I change either of them, I get an error message. I have tried on both Firefox and IE - IE seemed to let me in more often - and have tried clearing out browser caches,all to no avail. I also tried on my Nexus 7 (Opera) - same problem, although it doesn't clear the logon fields.

So my hope is that among all the experienced users out there, someone will be able to help ... please!

Thanks in advance, Dave

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17,314 Points
2017-06-26 1:56 pm EST
Hello Dave,

Sorry for the problem with the PrestaShop 1.6 login. If you are not able to login and reset the password, then you may need to go into the database. Check out this post from the PrestaShop forums. It may provide the information you require to reset the password.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

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why i am reset my back office password because I know that I am entering the correct userid & password, because if I change either of them, I get an error message.
plz help me what can i do for this problem
26 Points

2017-06-29 9:13 am EST
Hello Manojs,

Unfortunately, just because you know you're using the correct user name and password does not mean it hasn't been changed or damaged in the database. You will need to work with PrestaShop's support in order to recover your login if the steps provided in the Web Hosting Hub article for resetting the admin password do not provide a solution.

If you have any further questions or comments, please let us know.

Arnel C.
17,314 Points
2017-06-29 3:38 pm EST
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