Community Q&A:

Premium web builder login issues

Asked by:
Driven / 5 Points Time:
2012-09-09 6:50 am EST Category:
Premium Website Builder Hits:
321
Hi I have just signed up for hosting and now am trying to log into the web builder, unsuccessfully. When I enter the username and password I get an error.

Can you please help?

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Best answer chosen by User

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ScottM
Staff
16,266 Points
2012-09-10 4:57 pm EST
Hello Driven,

I do see you should have the builder installed on your account. Give the reset password link a try. If that fails, the installation may have glitched and a Tier 2 can set that right for you.

To do so, you would need to contact our support department (open 24/7) with that request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
Best Regards,
Scott M

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