Unable to login to premium builder

Asked by:
hduong11 / 5 Points
2012-05-11 1:50 pm EST
I just installed the premium builder to my site and was unable to login.

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16,417 Points
2012-05-11 6:44 pm EST
Hello Hduong11,

I'm sorry you're having trouble logging into the Premium Website Builder. Please make sure the cPanel user name is being used for the builder user name. You can find your user name information (it's not the same for the builder or Cpanel login) by going to the Account Management Panel (AMP) and selecting Account & Billing Details -select DETAILS in your subscription list. You can also click on the following link for more details:

How to find my Cpanel user name

The builder password should be the same as your AMP password. You can also reset the builder password through AMP if needed. If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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