Having intermittent problems reaching my site

Asked by:
bar_foo / 13 Points
2013-01-30 1:02 pm EST
Website Troubleshooting
I just created a site at brucerusk.com, and am having intermittent problems reaching it. It has WordPress (and nothing else) running on it, and I seem to get the issue most often accessing the dashboard, but sometimes it affects the page proper. Sometimes it just takes a long time to load--30 secs or so--sometimes it times out entirely.
I checked http://www.downforeveryoneorjustme.com/brucerusk.com and it reported "looks down from here." Then I tried again a few minutes later and it was fine. Ping and tracert look fine right now, but so does the site at the moment. Any hints on how to troubleshoot this?

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12,049 Points
2013-01-30 1:55 pm EST
Hello bar_foo,

Thank you for your question. I checked your site and it is loading for me at this time, and the server has not been experiencing any issues recently.

If this happens again, I recommend running a ping/tracert while it is occurring to help gather specific information.

You can then forward your results to:
support@webhostinghub.com, which will create a ticket for us to review your results.

After troubleshooting, we will email you back with a resolution.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


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