Having intermittent problems reaching my site

Asked by:
bar_foo / 13 Points
Time:
2013-01-30 9:02 pm EST
Category:
Website Troubleshooting
Hits:
521
I just created a site at brucerusk.com, and am having intermittent problems reaching it. It has WordPress (and nothing else) running on it, and I seem to get the issue most often accessing the dashboard, but sometimes it affects the page proper. Sometimes it just takes a long time to load--30 secs or so--sometimes it times out entirely.
I checked http://www.downforeveryoneorjustme.com/brucerusk.com and it reported "looks down from here." Then I tried again a few minutes later and it was fine. Ping and tracert look fine right now, but so does the site at the moment. Any hints on how to troubleshoot this?

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2013-01-30 9:55 pm EST
Hello bar_foo,

Thank you for your question. I checked your site and it is loading for me at this time, and the server has not been experiencing any issues recently.

If this happens again, I recommend running a ping/tracert while it is occurring to help gather specific information.

You can then forward your results to:
support@webhostinghub.com, which will create a ticket for us to review your results.

After troubleshooting, we will email you back with a resolution.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.
}