Account Suspended due to resource usage

Asked by:
lahaulseth / 5 Points
2013-05-30 12:22 am EST
My site account was was suspended due to overuse of resources. I don't know how it happened because I use W3 Total Cache and Google Page Speed Service for caching.
I did get a lot of site lockout notification yesterday. But I don't know whether that is responsible.
Please let me know how do I fix this issue because I really need my website up and running again. I have already sent an e-mail to the system administrator about this. Please let me know how I can fix this.

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12,011 Points
2013-05-30 8:56 am EST
Hello lahaulseth,

Thank you for your question. I investigated this further and as per our System Admins "you are receiving *heavy* traffic (about 20k+ hits) from google, due to Google's pagespeed service. "

I recommend reading this tutorial on how to monitor your usage in cPanel, as it can help you monitor and narrow down what is causing issues.

Also, here is the guide on what to do if your site is suspended.

If you have any further questions, feel free to post them below.
Thank you,


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(20K hits) what are websites for if 20k hits mean suspend its mean if we want people around the workd to visit our websites we must shif them to some other servers . And kindly what is your website hits limit?
13 Points

2013-08-30 8:29 am EST
Hi hassan111, thanks for getting back with us. Each website is different, so we unfortunately cannot put a hard number on how many hits your website can receive each month. For example, if a website uses a database, it's going to require more of the server's resources than a website that doesn't. The amount of traffic your website can handle before going over the CPU threshold will depend on how your website works.

The answer is similar to the question of, "How many miles can I drive on one gallon of gas?". If you drive a small car, you'll get more mileage than say a big heavy truck. If you do things like setup caching for your website (that link is for WordPress, but the concept applies to other programs as well, such as PrestaShop), it can help reduce the overall resources of the server it uses.
1,846 Points
2013-08-30 11:03 am EST
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