I cannot get my domain registry key

Asked by:
HubFans / n/a Points
Time:
2013-11-16 6:52 pm EST
Category:
Domain Names
Hits:
285
I am trying to use the instructions here to get my registry key:
http://www.webhostinghub.com/support/domain-names/registrations-transfers/unlock-domain-and-authorization-code

When I go to Melbourne IT, it will not let me recover a registry key. It says:
"The Registry Key for Domain Name xxx was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance. "

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

johnpaulb-whh2
Staff
9,258 Points
2013-11-18 10:35 am EST
Hello,

Thank you for your question. In Step 1 of the guide on "How to unlock your domain and get Authorization Code" it explains you must "Contact our support department and request the managment rights for your domain be released."

Our Live Tech Support is available 24/7 via Phone, Chat or Email.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

To submit a comment on this answer, please first login.

Want to share this Question?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.