I lost my plug-in page after i updated wordpress?

Asked by:
HubFans / n/a Points
Time:
2014-01-11 2:08 am EST
Category:
Wordpress
Hits:
95
Hi, all. I recently backed up my wordpress site and then updated to the most recent version. Everything else uploaded, but my plug-ins, really the whole plug-in page disappeared, and I can't seem to get it back. When I try to find new plug-ins, it just says "this seems to be embarrassing, this disappeared" and when I search I can't find anything. Any help would be appreciated thanks!

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ANSWERS

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johnpaulb-whh2
Staff
7,110 Points
2014-01-13 10:52 am EST
Hello,

Thank you for your question. Here are some troubleshooting ideas, to help resolve the problem:
  • Make sure you are logged in as the Administrator, other users may not have the permission level to access the plugin page.

  • Try changing your Wordpress theme; the theme you are using may not be compatible with the updated version of Wordpress

  • Upload Wordpress Core files: Download the latest version of Wordpress, and use it to replace any missing files in your site.
Our guide on managing files on your server, will be helpful if you are not familiar with how to do that.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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hmm, well I checked and I am logged in as the administrator, also I can't change or even look at theme options, I just get a 404 page telling me that this page must have been deleted. I know I have the latest version of wordpress downloaded, any other ideas?
viking83
8 Points

2014-01-16 2:37 am EST
Hello viking83,

Since you are unable to change the theme in the Dashboard, try changing it manually:

  • Within the folder where you installed WordPress (either public_html or a subfolder) navigate to the wp-content/themes folder and rename your current theme to manually disable it. This will force WordPress to switch to the default theme. Just keep track of what the original name of the folder was so you can easily change if needed.

This could also be caused by permalinks:
  • Change your current Permalink structure: Change your permalink setting to anything else and save the new structure. Switch back to your previous Permalink structure and save again.

As previously recommended, replace your Wordpress core files. The point of this, is replacing/uploading the newly downloaded versions (this way you know they have not been modified/corrupted):
  • Download the latest version of Wordpress, then upload & replace all files & folders -¬†except¬†the wp-content folder

Most of these steps are from our Troubleshooting Wordpress guide.

If your problems persist, it may be better to Contact Live Support, so you can provide account specific information, and they can replicate the error and investigate further.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
7,110 Points
Staff
2014-01-16 10:50 am EST
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