You can easily renew or pay for bill items in your Account Management Panel (or AMP), email notifications are sent out 30 days prior to your renewal dates.

Renewing a Hosting plan or Domains:

  1. Login to AMP
  2. In the top menu, hover over Billing and click My Subscriptions.
  3. On this page, you will see a listing of hosting accounts and domain names you have through Web Hosting Hub. Find the product that you would like to renew, and under the Renew Now column click the blue icon.
  4. Review the information on the page, and then click the Process Renewals button.
  5. Finally, review your billing information for the renewal.  You can also enter a new credit card on this screen to change the payment method.  Once you have confirmed the information click Submit.

    When the process is complete, you will see a success message that says, Your order has been completed.

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Comments

n/a Points
2014-03-16 9:20 am

Hi,

I am trying to renew my account (dfawebproductions) for MORE than 1 year but I cannot find a way to do this under "Billings".  Do I just continue to renew yearly or can I pay for multiple years?

Thank you

David

Staff
10,482 Points
2014-03-17 9:13 am
Hello David,

You can lengthen your renewal period, by following our guide on Upgrading/Downgrading your hosting plan, or by contacting Live tech support.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-01 3:49 am

Renew subscription payment

Staff
2,342 Points
2014-08-01 9:12 am
Unfortunately, your question is unclear. Could you clarify what you need help with?
n/a Points
2015-01-10 4:11 pm

Let me re-ask a prior question more clearly, because I don't think it was directly answered:

When I first signed up, I opted for a 3-year service plan, giving me a significant price break over a 1-year purchase.  Do you still offer the 3-year option for renewing clients?

(I don't want an upgraded plan, just a 3-year purchase.)

Thanks.

Staff
10,482 Points
2015-01-12 1:54 pm
Hello Hjiorst,

Thank you for your question. If you signed up for a 3-year term, it should also renew with a 3-year term.

If not, you can select a 3 year term when you upgrade your hosting plan.

Also, feel free to contact Live Support with any account specific questions you may have.

Thank you,
John-Paul
n/a Points
2015-03-30 2:01 pm

I forgot to deposit to my debit card before the yearly payment was due. Now it is sufficiently funded but when I hit submit it still tells me insufficient funds.

The checkout system seems to remember the lack of funding as opposed to attempting to charge the card.

Should I delete and reenter the credit card info?

Staff
14,363 Points
2015-03-30 4:36 pm
Hello Robert,

You can certainly try that, though each new attempt should try fresh. It would not hurt to remove and re-enter as a troubleshooting step.

Kindest Regards,
Scott M
n/a Points
2015-04-11 12:44 pm

Greetings!

I am in Canada and am looking to renew my account however instead of using a credit card...I would like to use a pre-paid Visa. Is that an option? What if I wanted to switch from the yearly plan to the monthly payment ones?

Thanks!!

Staff
14,363 Points
2015-04-13 11:34 am
Hello Maddie,

Using a prepaid Visa should not be an issue. You would simply need to edit the credit card on file to be that one. As for switching pay form yearly to monthly, you will need to reach out to our Live Billing team so they can set that up for you.

Kindest Regards,
Scott M

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