On some occasions the ownership of a hosting account must be passed to another individual or business. This will involve changing the person listed as the owner of the account and possibly the key communication information of the account. This may happen when an individual sells their company, or passes along its assets which often includes the website. There is no particular order to the process of changing over ownership of an account, but you will need to alter key contact information related to the account.

How to Update your Domain WHOIS Information

The registered domain associated associated with an account includes information that may need to be changed so that its credentials correspond to the contact information in the account. This is will not change the owner of the account. This must be done by verified request with the domain registrar or through Web Hosting Technical Support if you have registered the domain through us. Check out How to Update your WHOIS Record in AMP for information on how to make this this change through the Account Management Panel (AMP) interface.

Domain Name Ownership

As reported above, in order to change ownership of the domain you will need to contact our live technical support team via phone, chat, or verified support ticket.

How to change Credit Card and Primary Contact Information

The credit card and contact information of the account must be changed when ownership has been passed to a different person. Since there is only room for a single person's credentials, please be sure to change the name on the account to the individual responsible for the account. The contact information and especially the primary email address must be specifically changed to the correct person. Make sure that the email address is valid since the option to change passwords, account alerts and other communications are tied to the email address. See Updating your Billing and Contact info for further information on how to make these changes.

cPanel and AMP passwords

To prevent access from previous owners, it a good practice to change the passwords for the cPanel and the Account Management Panel (AMP). Check out the following articles to update your passwords:

Resetting your cPanel Password from AMP
Changing your cPanel Password in cPanel
Changing your AMP Password

The account ownership change is complete when you have finished all of the recommended changes above.

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