problem restoring partial backup

Asked by:
janharmon / 5 Points
2014-04-28 9:37 pm EST
When I upload the restore file to the server it times out before starting

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backup-3.30.2014_18-38-57_forest25.tar is the fie I am using to restore from a backup. The server times out before the upload starts. Error says the connection to the server was reset while the page was loading. This has happened on several tries in the past 2 hours
5 Points
2014-04-28 09:40 pm EST



17,314 Points
2014-04-28 10:29 pm EST
Hello Janharmon,

If your backup file is timing out, then you may need to use a different way to upload the file. You can use a an FTP client to upload the file to the server. If you continue to have the problem, you can always complete the upload of the file with the FTP client and then seek assistance by contacting the live technical support team.

I hope that helps to answer your question. if you have any further questions please let us know.

Arnel C.

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