Community Q&A:

Tickets Are Not Working?

Asked by:
HubFans / n/a Points Time:
2016-08-06 3:13 pm EST Category:
Billing Hits:
55
So I made two verified support tickets(the second one to see if I hadn't made a mistake with the first) asking to cancel the auto renewal of my hosting plan. I havn't recieved emails even to confirm that the tickets are in the system. The date for renewal is closing in so I need to be sure that it went through.

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ANSWERS

0

ScottM
Staff
16,266 Points
2016-08-08 4:18 pm EST
Hello,

Sorry to hear you are wishing to cancel your account. I do see that your request was received and responded to, so be sure to check your email including the spam folder. If you do not see it you may want to contact the Live Customer Service team for details.

Kindest Regards,
Scott M

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