Account level email filters disappearing

Asked by:
mkelly4ca / 25 Points
2012-02-29 12:32 am EST
Twice in two days I have created an account level filter, only to discover a few hours later that it has disappeared. The filter is:

Spam Status begins with YES
Subject contains "Undelivered Mail Returned to Sender"
Discard Message

I move it to the top of the list. I go out of Account Level Filters and back in, and it's still there. But then I discover later that it's gone.

A quick test shows that it disappears within about 5 minutes.


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Best answer chosen by User


13,688 Points
2012-03-05 3:50 pm EST
Hello mkelly4ca,

I just wanted to touch base with you about the issue you were having with email filters. Per our Systems Team, the filter that was being created was doing the same thing as turning on Auto-Delete Spam in Spam Assassin (discard messages). cPanel detected this and automatically showed Auto-Delete Spam in Spam Assassin as enabled. When Auto-Delete in Spam Assassin was turned off, cPanel detected this and removed the filter.

Please let us know if you have any additional questions or need further assistance.


Christi N.

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13,688 Points
2012-02-29 10:05 am EST
Hello mkelly4ca,

I'm sorry you're having trouble with email filters. I tested this out by creating a Test filter that was still in the email filters until I deleted it. I also see that you have an existing filter named "Spam." Does anyone else have access to your cPanel account? Perhaps someone is removing the filters by accident.

Please let us know if you have any questions or need additional assistance.


Christi N.

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