awstats and anothers

Asked by:
artemo5 / 141 Points
2013-01-06 11:16 am EST
hello, my statistics is not updating since dec 31 Why?

To ask this user for more information, please first login.

To submit an answer, please login.



12,339 Points
2013-01-07 4:02 pm EST
Hello artemo5,

Thank you for your question. I was able to update your stats manually, and they are now showing the latest information.

In a shared hosting environment, running stats can be very resource intensive, which is why this occurs. We have been working on a long-term resolution to this issue.

In the meantime, I would recommend using a 3rd party statistics program, such as Google analytics. It is free and provides more in-depth statistics, often accurate within 3 hours.

If you need assistance setting this up, we would be happy to help, just let us know which software you are using for your website.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Phone: 877-595-4482 x2
Chat (there is a link on the top right).

Thank you,


To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.