Community Q&A:

Cpanel Username and Password

Asked by:
Marmelg / 8 Points Time:
2013-07-29 10:35 pm EST Category:
Cpanel Hits:
360
My account was disabled for a little bit of time yesterday, I reinstated it but now when I try to login with my username and password it does not work.

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I created a new one but I can't see my website there. The domain appears but my website and sub domains are not stored there.
Marmelg
8 Points
2013-07-29 10:35 pm EST

ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2013-07-29 11:29 pm EST
Hello Marmelg,

Thank you for your question. I am happy to help, but when I look your email up I see several accounts, and I'm not sure which one you are referring to.

Please provide more information, such as your domain name, so I can make sure I'm looking at the correct account.

Also since this is a public forum, you may want to contact live support, so you can provide account specific information in a secure setting.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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www.bekimconsulting.com

I tried talking to someone live but they were not able to help me.
Marmelg
8 Points

2013-07-30 12:47 am EST
Hello Marmelg,

Sorry to hear you're having problems with your hosting account. There are several notes on your account that indicate that the issue is being addressed. There are also a few notes indicating that your chat was interrupted or dropped - this is typically caused by network disruptions (bad connection with the chat client). Our apologies for the frustration you're having with connecting to live support.

Since there appears to be a server transfer on your account, the ticket for your support request is currently escalated to our systems team. Please allow them a little time to review the issue and respond to the ticket.

If you want some other help in contacting our live support team, check out this article: Getting the Best Technical Support. This provides all of the contact information that you may need. You can also find the contact information for live support at the bottom of this page.

Hope that helps! Please let us know if you still require further assistance.

Regards,
Arnel C.
arnelc
17,314 Points
Staff
2013-07-30 3:36 am EST
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