Community Q&A:

I can't login to my control panel

Asked by:
pseudosun / 25 Points Time:
2012-08-01 4:36 am EST Category:
Cpanel Hits:
781
all of the sudden, i can't login to cPanel; even after resetting password. What to do? I guess they're doing maintenance, because my site is down too.

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ANSWERS

0

ScottM
Staff
16,266 Points
2012-08-01 4:10 pm EST
Hello pseudosun,

If you were receiving a timeout message and not seeing the login page as well as your site, it is likely due to a break in connectivity with our West Coast Datacenter yesterday. This prevented outside connection to the datacenter. That has since been resolved and you should most definitely be able to access normally. We sincerely apologize for the unplanned outage.

Best Regards,
Scott M

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