Mime - HTML5 Videos in IE8 in XP taking 3 minutes to start playing

Asked by:
chrisjackson / 8 Points
2013-01-10 7:27 am EST
I'm having trouble with playing 15 minute HTML5 videos on 52weeksofbeauty.com using IE8 under XP. They play but after 3 minutes or so of doing nothing. Firefox works great and Chrome too but not IE8.

The Video Support People at HTML5VIDEOPLAYER.NET said to add the following:
video/mp4 .mp4
video/ogg .ogv
video/webm .webm

I did that in the Mime Section of the CPanel and still no luck.

The player falls back to flash if the browser has no support for it. I have 3 of the above file types uploaded to the public root directory.

Any Suggestions? I have experimented and think it could the the 15 minutes of HD video that is the problem. I have tried a less than a minute video and it worked fine in IE8. I have the same problem with IE9 in Windows 7. It went away when I downloaded IE10 for Windows 7.

Site Spinner was used for the site.



Addendum 1
In answer to the encoding of the 3 file formats, it is done automatically by Socusoft's HTML5VIDEOPLAYER.NET software.

Their software is dedicated to doing just that.

Jacob, I tried your test version and still the same thing. It just sat there.

Now back to trials involving the original video not the test version.

I tried the video on a Windows 7 64 bit with i7 processor and 12gb of ram with IE9 and the same thing. Then I read that IE10 has much much better support for HTML5. So I downloaded their beta version and that worked very well on the same machine.

I also have problems with Windows 8 and Chrome. And finally, I've had some problems with Opera and Safari in both XP a slower machine and Windows 7 the fast machine.

On Windows 7 64 bit that is fast Chrome, IE10 and Mozilla work.

It is interesting to note that Mozilla plays the video flawlessly on all machines and operating systems tested.

Maybe the Firefox folks got it together.

Any other thoughts please let me know.



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17,314 Points
2013-01-10 9:07 am EST
Hello Chrisjackson,

You're running into a common problem with playing video on the web. If the file is not formatted with a format setup for streaming, then the video player will attempt to load the file before playing it. Due to the length of the video (in HD), it will take a long time as you are seeing. At this point, that is most likely the problem - you may not have encoded the video correctly for playback on the web. Check out this article on the issue, it should help to clarify the problem:

How to embed video using HTML5

Additionally, while we do allow video playback on the hosting with Web Hosting Hub, please remember that it is not a hosting server optimized for heavy video playback. We highly encourage offloading playback to video services like YouTube or Vimeo. This not only helps with the website performance, but also with playback because video-dedicated services will have optimized networks for this type of playback.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

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3,713 Points
2013-01-10 9:40 am EST
Hello chrisjackson, and thanks for you question.

Unfortunately as you've already seen yourself older versions of Internet Explorer might not handle long HD videos well.

The rendering engine for IE8 is pretty slow and outdated, IE9 is better, but still not on par with either Chrome or FireFox. Being that you're running IE8 on XP I'm assuming that you could possibly be using slightly older hardware as well. The combination of old software and old hardware trying to play a newer HD video seems to be the issue at hand here more than likely.

I created a test page for you at http://52weeksofbeauty.com/video.html using more direct embedding than what it seems like you've created in SiteSpinner. You might see if doing it this way alleviates the delay in playback you're seeing with older versions of IE.

If that's still not working for you, unfortunately I'm not sure what else would be necessary. It seems like this could simply be more of a web browser issue than anything you can set on the server side.

- Jacob

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